Shipping Policy

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms : https://kaiipaii.com/policies/terms-of-service

Please carefully review our Shipping & Deliver Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & Delivery options?

Curbside pickup is available from Monday - Friday (weekends are subject to availability).

We ship internationally. For shipping rate within Peninsula is RM8 and East Malaysia is RM18. For international shipping rate, kindly visit our website for exact charges during checkout.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Questions about returns?

If you have any questions about returns, please review our Return Policy : https://kaiipaii.com/policies/refund-policy

How can you contact us about policy?

If you have any further questions or comments, you may contact us by :

Phone : +60 12 4261 649

Email : kaiipaiibiz@gmail.com